All of our Jump & Go products are equipped with the forced output function (BOOST), which can help start a car when it is completely discharged.
However, if a car is unable to be started due to, for example, damage to the battery, you should remove the battery’s (-) terminal before attempting to start the car. For any difficulties experienced while using the product, please contact our customer support center through which you may receive detailed technical counseling and user instructions regarding the forced output function (BOOST).
The light of the lantern will turn on if you press and hold the power button for 2 seconds and, if you press the button quickly at this time, the light will flicker. If the button is briefly pressed again, the SOS signal will turn on, and, if the button is briefly pressed once again at this time, the lantern will turn off.
You can either contact the customer support center and then send us a package or write a memo regarding the symptoms of failure before sending a package through the parcel delivery company of your choice. The free warranty period is 1 year from the date of purchase and, after this date, a fee may be incurred depending on the parts replaced or the degree of damage on the product (delivery fee to be paid by you).
※ Charging adapters and jump cables are consumables so, if damaged, they must be repurchased.
Enercamp AS Team, 93-28, Paho-dong, Dalseo-gu, Daegu, Republic of Korea
- Make sure to include the after-sales service request, name of requestor, contact information, and a memo that explains the problem in the package.
- When sending a product, please pack it up safely so that it is not further damaged during delivery.
- Once the product is received, after-sales service will be performed and the responsible after-sales service technician will contact you via phone. As the services are performed sequentially, a maximum of 7 days may be required to fix the product.
The current that helps jump start a car varies from one product to another, which is why we provide a guide for the vehicles that can be jump started based on their displacement volumes and we recommend that you use a product that suits your vehicle.
A J06C product has three 3.7V 2,500mAh battery cells connected in a series. This is the correct battery capacity written in accordance to the Product Specification Display Act so please do not misunderstand.
For jump starters, we guide you the range of products for which they may be used based on the displacement volume. A J20C product allows you to jump start an up to 6,000cc gasoline and LPG or 3,000c diesel 12V vehicles. Prior to making a decision for purchase
A J20C product has four 3.2V 4,000mAh battery cells connected in series. This is the correct battery capacity written in accordance to the Product Specification Display Act so please do not misunderstand.
A J20C product is capable of 5V output on USB and 12V output through the cigarette lighter socket. When using 12V, you may use up to 10A electronic devices (120Wh) and the range that guarantees stable use is within about 100Wh. Also, the battery capacity is about 12V 51.2Wh so, if you use a compatible 10Wh electronic device, it is safe to think that you may be able to use it for about 5 hours. Please check the power consumption specifications of the electronic device you wish to use.
Please check if it’s the correct charger for your product and completely separate the charging adapter from the product before trying to reconnect. If it has been stored and left alone for a long period of time, a difference in the current and voltage may have been created, which can be a reason for the charging time to take twice as long as average. If the charging time is unreasonably long or a device malfunction is suspected, please contact our customer support center. Because this product is an electronic device with an embedded battery, if it is left alone for a long time, it will be completely discharged and can no longer be used even after charging. If this is the case you will also incur after-sales service costs for battery replacement, etc. so we recommend that you charge it once every 2 to 3 months.
If an alarm rings when the product and a smart cable are connected with each other, even when it is not connected to a car battery, it is a low-voltage alarm that rings because the product has a low voltage. It rings as the voltage falls below the state in which the car cannot be started and, in such a case, you can connect it to a home adapter (charger) and completely charge the product before using it again. The remainder display lamp of the product does not show the voltage so, if an alarm rings even when you just connect a smart cable to the main body, please charge it before use.
All electronic devices with embedded batteries must be brought into a flight with carry-on luggage, rather than being sent in checked luggage and, because the allowable battery capacity may vary for different airlines, be sure to contact the airline before bringing it onto the aircraft. The rating of the exclusive charger is between 100V and 240V so, if it is within the correct range of usage, you may be able to use it with a transformer (universal adapter).
Even if the product is connected to a car battery, it wouldn’t charge the battery. Our product is for emergency jump starts in case of vehicle battery discharge so it can only be used for such purposes and, thus, after a jump start of a car, it needs to be separated from the car battery immediately. If it continues to be connected to the car battery before and after a jump start, it can cause device malfunction.